Frequently Asked Questions
Everything you need to know about shopping with Oru Designs.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unused condition. To initiate a return or exchange, please visit our online returns portal with your order number and email address.
How can I track my package once it has shipped?
As soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link. You can also track your order status directly through your Oru Designs account dashboard.
Do you offer international shipping?
Yes, Oru Designs ships to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Klarna and Afterpay.
Are your products covered by a warranty?
Yes, all Oru Designs products come with a one-year limited warranty against manufacturing defects. If you experience an issue with the quality of your item, please contact our support team with photos of the defect.